Your Welcome Guide is a reference for you – OUR CUSTOMER. It is given to you when you sign your tenancy agreement. This guide is designed to support us to support you.


Your guide provides you with useful information. As our relationship with you grows the information within your guide will also grow and be tailored to your individual needs.


This guide is intended to link with information that you receive when you view the property, such as running costs, rent and service charge details, local information, and council services.


It has been divided into 3 main sections, covering Housing Services, Support Services and Your Aspirations. Each section will give you step by step information about our services.


While we have tried to cover all aspects and provide as much information as possible, there may still be an area or a topic that you want to know more about. If you have any further questions, please contact us and we will only be too happy to help you.