Floating Support

We provide up to 6 months support to individuals who are 21+ and who are either homeless or at risk of homelessness. People face homelessness for various reasons such as; a family breakdown has forced the person out of their home, losing their main source of income leading to them being evicted because they cannot afford their rent, mortgage or service charges, fleeing domestic violence or other forms of abuse, fleeing their country to come to Birmingham etc.



The majority of homeless people we work with have other underlying issues such as mental ill health, learning disabilities, physical or sensory disabilities, alcohol misuse problems, drug misuse problems, offenders at risk of reoffending, people at risk of domestic violence, rough sleepers etc. We need to deal with these issues as well as the primary issue which is homelessness in order to achieve a positive outcome with them and to avoid future homelessness.


We can support homeless people and people who are at risk of homelessness by helping them to:


  • Access suitable accommodation – To explore all move on options and pathways to securing appropriate suitable accommodation and register with Birmingham City Council (BCC), Registered Social Landlords (RSLs), Private Rented Access. Take all necessary actions to address issues to getting a new home including dealing with any historic or current rent arrears.
  • Maintain their accommodation – to understand their occupancy agreement; agree the aims, requirements and actions of maintaining their accommodation (i.e. keeping up with rent payments).
  • Maximise their income – to explore, identify and understand additional income, including earnings/working tax credit/benefits they may be eligible for.
  • Manage their personal budget and reduce debt – Undertake an income & expenditure and budgeting plan exercise. Support customer to contact relevant debt advice service OR support customer to contact debtors directly themselves to address debt.
  • Get into employment and volunteering – to refer to other agencies for support to get into employment or volunteering.
  • Avoid re-offending – Identify the triggers for re-offending, any new skills they need to learn to reduce the likelihood of re-offending and support customer to engage in purposeful activity that supports and leads to a crime free lifestyle.
  • Manage their substance misuse – Register customer with appropriate substance misuse services.
  • Understand the nature and causes of abuse – Support customer to establish the need to understand abuse and gain more information about the nature and causes of abuse.
  • Improve and maintain their mental health – Support and assist customer to actively engage with mental health care bodies, engage (where appropriate) with Community Psychiatric Nurse (CPN) and follow professional advice on mental health and or participate in self-help programme/group.
  • Identify the risks in their community – Support the client to understand and identify risks that they may feel appropriate to their needs and that of others in the community. Discuss with the client any risks they may have identified through their referral or assessment.
  • Address and understand the dangers of self harm – Identify the triggers for harmful behaviour and support customer to engage with appropriate support networks/self-help service/counselling.
  • Establish and maintain appropriate networks – Identify the networks client wishes to establish or re-build, i.e. family / friends, group or agency etc.