Customer Executive Action Team (C.E.A.T)
Customers who represent the range of services within Trident Reach the People Charity meet with Executive Officers on a Quarterly basis to ensure that all aspects of the charity meet the diverse needs of our customer base. Members are involved in internal quality assurance inspections, policy and strategy decision making, activities, delivering peer-led training and advocating on behalf of all Trident Reach customers. Trident Reach recognises and values the unique expertise that customers can bring to Service direction, delivery and improvement.
Customers on the Customer Executive Action Team are:
- John Clarke – Representing “Young at Heart” – Birmingham Older People Services
- Donna Daley – Representing Domiciliary Care & Support
- Kimberley Cartwright – Representing Sandwell Mental Health Services
- Kevin Haverty – Representing “Young at Heart” – Birmingham Older People Services
- Clinton Dell – Representing Homeless Services
- Marcus Richards – Representing Young People Services
- Mandy Warner – Representing Learning Disabilities Services
In addition to the Strategic Group we have customers at the following levels all contributing to the provision of quality, customer led services.
- Service Sector Groups
- Project Advisory Groups
- Key worker groups
This structure provides a dynamic, creative foundation for our customers to contribute to service delivery and charity development.
We are always looking for additional representatives please call Marie Calder on 0121 226 5800 if you are interested in shaping Trident Reach’s services for customers.
The OPEL Magazine
The OPEL (Ordinary People Extraordinary Lives) Magazine is a window of opportunity to see what life is like for our customers. Currently in its third year, the content for the magazine is produced by our customers and reflects every region and area of operation that the charity operates in.
Each story reflects the journey’s taken by our customers which can be hard hitting and can bring out a range of emotions, but this shows the reality of the lives they live. The stories also reflect the amazing outcomes achieved by our customers within the charity.
Below are some of our recent editions of the magazine for you to download and read: